Made in Lucca Cooperative Company, with registered office in Lucca, Via Romana 615 / O – loc. Arancio, VAT IT02257170460, registered with the Chamber of Commerce, Industry, Crafts and Agriculture of Lucca, REA number LU-210681, is the manager of the www.bionaturashoes.com and www.bionaturashoes.it sites. Acceptance of the general conditions of sale The contract stipulated between Made in Lucca Cooperative Society and the Consumer, hereinafter called Customer, must be considered concluded with the acceptance, even partial, of the order by Made in Lucca Cooperative Society. This acceptance is considered tacit, unless otherwise communicated in any way to the Customer. By placing an order, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general conditions and payment transcribed below. Made in Lucca soc. coop., specifies that in the management of the relationship between the Supplier (Made in Lucca coop. soc.) and the Customer (Consumer), the provisions of the Consumer Code, referred to in Legislative Decree 206/2005 s.m. apply. If the Customer is a consumer (that is a natural person who buys the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy, and in any case keep these general conditions of sale, in compliance with the provisions on distance sales by Legislative Decree 206/2005 as amended. Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or non-contractual liability, for direct or indirect damages to persons and / or things caused by the non-acceptance, even partial, of an order. How to purchase The Customer can purchase the products in the electronic catalog of BioNatura shoes at the time of placing the order, viewable online at the addresses (URL), www.bionaturashoes.com and www.bionaturashoes.it., as described in the relevant information sheets. Made in Lucca Coop. soc. guarantees that the images placed on the site show a faithful representation of the products sold, while remembering that they have the sole purpose of presenting the product. Any differences, in any case, do not alter the quality of the product as a whole, because they could be attributed only to a slight and different shade of color, due exclusively to the various tanning processes on the raw material. The User, after registering on the www.bionaturashoes.com and www.bionaturashoes.it portals, and having chosen the products, must take care to carry out the following checks before concluding the orders: a) check, before issuing the order, that the quantity, the chosen size and the goods to be ordered are the one you actually intend to purchase, as you will not accept returns of goods purchased due to error of color, size, model, except as provided for in articles 16 and 20 of the conditions of sale. So the purchased goods can not be returned for replacement with other products; b) check (by consulting the price list via the internet), before issuing the order, the prices of the goods, as complaints for discordant prices will not be accepted; c) check that the data entered during registration on the portal are correct for the issuance of tax documents and for delivery by express courier; The correct receipt of the order is confirmed by Made in Lucca Società Cooperativa through an e-mail communication, sent to the e-mail address communicated by the Customer. This confirmation message will contain a ‘Customer Order Number’, to be used in any further communication. The message repeats all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the methods described in this document. In case of non-acceptance of the order, Made in Lucca Società Cooperativa guarantees timely communication via email to the Customer. The order will be processed by our warehouse within 48 (forty-eight) working hours. If the order could only be partially processed, and the customer had already paid the order in full, Made in Lucca soc. Coop. before proceeding with the shipment of the available goods, will notify the Customer, by email or telephone, of the delivery times of the goods out of stock (if still reorderable). The Customer will be entitled to cancel the order, if the times will be considered too long by the same, or confirm it, or modify it by requesting replacement with other products equal to the amount paid for non-fulfillable items. Only at the end of the aforementioned agreements, formalized in the ways of use, Made in Lucca soc. Coop. will provide for the evasion of the goods. In the event that the customer had decided to cancel the part of the order that cannot be processed at the time, Made in Lucca Coop. soc. will refund the customer the value of the goods not purchased and already paid, within 14 days, proceeding to re-credit the sum on the means of payment used, or Credit Card or PayPal. Delivery Delivery times, for bookable items, do not depend on Made in Lucca Cooperative Society, but refer only to the manufacturer of the booked item. Please note that all delivery times indicated on the site are working times and may be subject to change. If the product is available, the order will be processed by our warehouse within 48 (forty-eight) working hours, and delivered to a trusted courier who will deliver throughout Italy within 24/48 hours, excluding Sicily, Sardinia and Calabria whose times are expected in 48/72 hours. In Europe the delivery times of the courier will be expected in 48/72 hours, excluding England and Denmark where they will be 3/4 working days, Sweden 4/6 working days and Switzerland 2/3 working days. Methods of payment The following payment methods are provided: – Payment by PayPal and / or credit cards as indicated online on the www.bionaturashoes.com and www.bionaturashoes.it websites, at the time of selecting the payment method. Invoicing For each order placed on www.bionaturashoes.com and www.bionaturashoes.it, Made in Lucca Cooperative Sociaty, after receiving from the customer the advance payment of the product, through one of the various forms of payment set out above (article 9), will issue, on request, regular invoice by sending it by e-mail to the order holder, pursuant to Article 14 of Presidential Decree 445/2000 and DL 52/2004, or through SdI in the cases provided. The User, having received the document proving the purchase of the product, must print it and keep it for the Warranty. Delivery methods and costs The transport takes place at the expense of the recipient, except as provided for in the following third paragraph. Deliveries will be made according to the delivery times described in point 8, from Monday to Friday from 8:00 to 17:00. For purchases of one or more products made by a single buyer for a single order, whose total amount is equal to or greater than € 59.00, shipping costs for deliveries in Italy are free. It is not possible to accumulate 2 or more orders in order to get the promotion on shipping. The delivery of the products will take place on the roadside of your elected domicile, included in the registration form, by Express Courier or other carrier chosen by Us and used according to the Delivery Area. For foreign shipments there is no promotion on deliveries, and therefore the minimum rate most favorable to the customer will be applied, predefined between the courier in charge and Made in Lucca Soc. Coop. With regard to any delays in the delivery of the ordered product, the provisions of Article 61 of the Consumer Code apply. In particular, Made in Lucca soc. coop., if the Consumer terminates the contract pursuant to paragraphs 3 and 5 of the aforementioned article 61 of the Consumer Code, will refund the sums paid by the same within the first working day following the manifestation of the contractual termination. Upon delivery of the goods by the courier, the Customer is required to check: that the number of packages delivered corresponds to what is indicated in the transport document anticipated by e-mail; that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps). Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately contested, by affixing the words “RESERVE OF CONTROL” on the courier’s proof of delivery. Once the courier’s document has been signed without having affixed the aforementioned wording, the Customer will not be able to make any objection about the external characteristics of the delivered goods.00Any problems related to the physical integrity, correspondence or completeness of the products received must be reported to Made in Lucca Soc. Coop. within 7 days from the date of delivery. In case of failure to collect the material within 3 working days from the date of storage at the courier’s warehouses, due to repeated inability to deliver to the address indicated by the Customer when ordering or registering on our website, the order will be automatically canceled and returned to the sender. The customer will waive the right to reimbursement of the amount paid as reimbursement of expenses. Privacy Policy of www.bionaturashoes.com/ This Application collects some Personal Data from its Users. Personal Data processed for the following purposes and using the following services: Contacting the User Mailing list or newsletter Personal Data: surname; email; name Contact form : Personal Data: ZIP code; city; Tax Code; surname; Date of birth; Usage data; email; User ID; physical address; nation; name; number of employees; fax number; phone number; Vat; profession; province; Name; sex; sector of activity; website; state; Tracking Tools; various types of Data Payment management Stripe Personal Data: surname; purchase history; Usage data; email; billing address; payment information; name; Tracking Tools; various types of data as specified in the privacy policy of the service PayPal Personal Data: surname; purchase history; Usage data; email; billing address; payment information; device information; name; phone number; password; Tracking Tools; username; various types of data as specified in the privacy policy of the service Tag Management Google Tag Manager Personal Data: Tracking Tools Statistics Google Analytics with anonymized IP Personal Data: Usage Data; Tracking Tools Displaying content from external platforms Google Fonts and Awesome Fonts Personal Data: Usage Data; Tracking Tools Privacy Policy of www.bionaturashoes.com/ This Application collects some Personal Data from its Users. This document can be printed using the print command in the settings of any browser. Data Controller S.C.O.R.P.I.O. S.r.l. VAT IT 01950510469 REA LU-184179 Share Capital € 103.994,00 i.v. Registered Office Via Romana, 615/O – Loc. Arancio 55100 LUCCA (LU) – Italy Headquarters Via di Piaggiori, 266 Loc. Segromigno in Monte 55012 CAPANNORI, ITALY Owner contact email: info@pec.scorpiosrl.it Types of Data collected Among the types of Personal Data that this Application collects, by itself or through third parties, there are: payment information; name; surname; email; billing address; purchase history; Usage data; Tracking Tools; username; password; phone number; device information; sex; Date of birth; Vat; Name; profession; physical address; fax number; nation; state; province; Zip code; various types of Data; city; Tax Code; sector of activity; User ID; number of employees; website. Full details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data is collected. Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Application. Unless otherwise specified, all Data requested by this Application are mandatory. If the User refuses to communicate them, it may be impossible for this Application to provide the Service. In cases where this Application indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation. Users who have doubts about which Data are mandatory, are encouraged to contact the Owner. Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application, unless otherwise specified, is intended to provide the Service requested by the User, in addition to the additional purposes described in the present document and in the Cookie Policy, if available. The User assumes the responsibility of the Personal Data of third parties obtained, published or shared through this Application and guarantees to have the right to communicate or disseminate them, freeing the Owner from any liability to third parties. Mode and place of processing of the collected data Processing methods The Data Controller adopts appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data. The processing is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of Data Processors can always be requested from the Data Controller. Legal basis of the processing The Data Controller processes Personal Data relating to the User if one of the following conditions exists: The User has given consent for one or more specific purposes; Note: in some jurisdictions the Data Controller may be authorized to process Personal Data without the User’s consent or another of the legal bases specified below, as long as the User does not object (“opt-out”) to such processing. However, this is not applicable if the processing of Personal Data is governed by European legislation on the protection of Personal Data; the processing is necessary for the execution of a contract with the User and / or the execution of pre-contractual measures; the processing is necessary to fulfill a legal obligation to which the Data Controller is subject; the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller; the processing is necessary for the pursuit of the legitimate interest of the Data Controller or third parties. However, it is always possible to request the Data Controller to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, provided for by a contract or necessary to conclude a contract. Place The Data are processed at the operational headquarters of the Data Controller and in any other place where the parties involved in the processing are located. For more information, contact the Data Controller. Your Personal Data may be transferred to a country other than the one in which you are located. To obtain further information on the place of processing, the User can refer to the section relating to the details on the processing of Personal Data. The User has the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization of public international law or consisting of two or more countries, such as the UN, as well as regarding the security measures adopted by the Data Controller to protect the Data. The User can check if one of the transfers described above takes place by examining the section of this document relating to the details on the processing of Personal Data or request information from the Data Controller by contacting him at the details indicated at the beginning. Retention period. The Data are processed and stored for the time required by the purposes for which they were collected. Therefore: Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of this contract is completed. Personal Data collected for purposes related to the legitimate interest of the Data Controller will be retained until the satisfaction of this interest. The User can obtain further information regarding the legitimate interest pursued by the Owner in the relevant sections of this document or by contacting the Data Controller. When the processing is based on the User’s consent, the Data Controller may keep the Personal Data longer until such consent is revoked. Furthermore, the Data Controller may be obliged to keep Personal Data for a longer period in compliance with a legal obligation or by order of an authority. At the end of the retention period, Personal Data will be deleted. Therefore, at the end of this term, the right of access, cancellation, rectification and the right to data portability can no longer be exercised. Purpose of the processing of collected data The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Handling payments, Contacting the User, Managing tags, Displaying content from external platforms and Analytics. To obtain detailed information on the purposes of the processing and on the Personal Data processed for each purpose, the User can refer to the “Details on the processing of Personal Data” section. Details on the processing of Personal Data Personal Data is collected for the following purposes and using the following services: Contacting the User Payment management Tag Management Statistics Displaying content from external platforms Your rights Users may exercise certain rights with reference to the Data processed by the Data Controller. In particular, the User has the right to: withdraw consent at any time. The User may revoke the consent to the processing of their Personal Data previously expressed. oppose the processing of their data. The User may object to the processing of their Data when it takes place on a legal basis other than consent. Further details on the right to object can be found in the section below. access your Data. The User has the right to obtain information on the Data processed by the Data Controller, on certain aspects of the processing and to receive a copy of the Data processed. verify and request rectification. The User can verify the correctness of their Data and request its updating or correction. Obtain the limitation of the treatment. When certain conditions are met, the User may request the limitation of the processing of their Data. In this case, the Data Controller will not process the Data for any other purpose than their conservation. obtain the cancellation or removal of their Personal Data. When certain conditions are met, the User may request the cancellation of their Data by the Owner. receive their Data or have them transferred to another holder. The User has the right to receive their Data in a structured format, commonly used and readable by automatic device and, where technically feasible, to obtain its transfer without obstacles to another holder. This provision is applicable when the Data are processed with automated tools and the processing is based on the User’s consent, on a contract of which the User is a party or on contractual measures connected to it. lodge a complaint. The User may lodge a complaint with the competent personal data protection supervisory authority or take legal action. Details on the right to object. When Personal Data are processed in the public interest, in the exercise of public authority vested in the Data Controller or to pursue a legitimate interest of the Data Controller, Users have the right to object to the processing for reasons related to their particular situation. Users are reminded that, if their Data were processed for direct marketing purposes, they can oppose the processing without providing any reason. To find out if the Data Controller processes data for direct marketing purposes, Users can refer to the respective sections of this document. How to exercise your rights To exercise the User’s rights, Users can address a request to the contact details of the Owner indicated in this document. Requests are filed free of charge and processed by the Data Controller as soon as possible, in any case within one month. Cookie Policy This Application makes use of Tracking Tools. To learn more, the User can consult the Cookie Policy. Further information on the treatment Defence in court The User’s Personal Data may be used by the Owner in court or in the preparatory stages for its possible establishment for the defense against abuse in the use of this Application or related Services by the User. The User declares to be aware that the Owner may be obliged to disclose the Data by order of the public authorities. Specific information At the request of the User, in addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data. System logs and maintenance For needs related to operation and maintenance, this Application and any third party services used by it may collect system logs, which are files that record the interactions and that may also contain Personal Data, such as the User IP address. Information not contained in this policy Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details. Responding to “Do Not Track” requests This Application does not support “Do Not Track” requests. To find out if any third-party services used support them, the User is invited to consult the respective privacy policies. Changes to this privacy policy The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page and, if possible, on this Application and, if technically and legally feasible, by sending a notification to Users through one of the contact details in its possession. Please therefore consult this page frequently, referring to the date of last modification indicated at the bottom. If the changes concern treatments whose legal basis is consent, the Data Controller will collect the User’s consent again, if necessary. Definitions and legal references Latest update: May 30, 2022 iubenda hosts this content and collects only the Personal Data strictly necessary for its provision.